The business of market research is changing rapidly, and nonconscious measurement techniques are growing ever more important as a class of consumer insight techniques. Nonconscious methods are an area exhibiting rapid cycles of innovation and growth, especially with the advent of consumer wearables and other devices embedded with a variety of biometric and neurological sensors, and the ubiquity of facial scanning technology in mobile devices, PCs, billboards, entertainment systems and anywhere else a camera can be embedded.
Because of these changes GreenBook and The Burke Institute launched the Nonconscious Impact Measurement Forum (NIMF), a one-day intensive event designed to advance the conversation and increase collaboration among corporate clients, market research consultants, technology providers, and the academic community.
The inaugural NIMF was held last week in New York. Nearly two hundred professionals attended and from all accounts, it was a great day of learning and networking. The attending companies read like a “who’s who” of clients, suppliers, technology providers and academics leading the charge on utilizing nonconscious measurement approaches:
360i, AAAA, Accuen Media, Accuen Trading Desk, AIP Corporation, AXA Equitable, Benenson Strategy Group, Beyond Verbal, Brain Surgery Inc., Brain Surgery Worldwide, Inc., BrainJuicer, BrandNeuro, Brandtrust, Burke Institute, Burnham Marketing, C3Research, Campbell Soup Company, Capital One, CarbonSix, Checon Pesquisa, Clear Seas, Colgate-Palmolive, Conde Nast, Conquest, Control Group, Decooda, Discover Financial Services, Emotive Analytics, Envirosell Inc., ESPN, Estee Lauder, Etsy, EyeSee, Firmenich, Forbes Consulting Group, Fresh Squeezed Ideas, Fry Hammond Barr, G&R, Getulio Vargas Foundation – FGV, GFK, Givaudan, Glassic, Gongos Research, Greenhalgh Market Research & Consulting, LLC, HawkPartners, HCD Research, Herbalife, Hershey, Hill Holliday, Icahn School of Medicine at Mount Sinai, IDC, iMotions, Inc., InContext Solutions, Independence Blue Cross, Innerscope Research, Inc., InsightExpress, Ipsos, Ipsos Healthcare, Janssen Pharmaceuticals, Johnson & Johnson Consumer, Kantar, Kantar Health, Keurig Green Mountain, Leibniz University of Hannover, Institute of Marketing and Management, Lieberman Research Worldwide, Lowe’s, M.I.N.D Lab, Newhouse school, Marketing Brainology, Mary Kay Inc., Mattel, Inc., Merchant Mechanics, Inc., Merck, MetLife, Millward Brown, MMR Research Worldwide, Inc., Monigle Associates, Mosaic Group, MSW/ARS Research, NAXION, NBCUniversal, Nestlé Purina, Neuro-Insight US Inc., Neuromatters, Neurons Inc, NeuroSpire, Neurotrend, Nielsen, Nielsen Neuro, ORC International, PepsiCo, Perception Research Services, Procter & Gamble, Protobrand, Radius Global, Rosetta Stone, Saatchi & Saatchi, Sands Research Inc., Sawtooth Group, Seed Strategy, Inc., Sensory Logic, Sentient Decision Science, Inc., ShrinkWrap, SKIM Analytical, spear strategy, Sprout Research, Sticky, Takasago, The Ad Council, The ARF, The Dannon Company, Inc., The Estee Lauder Companies, The Young Group, TNS, TNS Global, Triggerpoint, Turner, Villanova University, Volume Public Relations, Yahoo!, Young & Laramore, Youtail Retail
Michelle Adams, former head of Insights at Frito Lay and now CEO of Marketing Brainology recorded a two-minute video with a high-level summary of the event and her key takeaways. It’s well worth watching to get a quick read of why this topic is important to everyone engaged in the insights industry:
The message of the evolving role of nonconscious measurement across many different business issues was delivered loud and clear by 33 speakers throughout the day. They were world-class leaders from all along the value chain:
- Mike Donahue, EVP: AAAA
- Dan Marom, VP Products & GM for New Initiatives: Beyond Verbal
- Caroline Winnett, Founder: BrandNeuro
- Jim Berling, Managing Director: Burke Institute
- Thania Farrar, Director of Research Innovation: Burke, Inc.
- Elita Baram, Manager, Consumer and Customer Insights: Campbell Soup Company
- David Penn, Managing Director: Conquest
- Amber Strain, Director of Cognitive Science: Decooda
- Paul Conner, CEO: Emotive Analytics
- Diane Mills, Executive Director, Global Shopper Insights: Estee Lauder
- Amit Ghosh, Principal, Director of Research: Forbes Consulting Group
- John McGarr, President: Fresh Squeezed Ideas
- David Zakariaie, CEO: Senseye
- Michelle Niedziela, Ph.D., Scientific Director: HCD Research
- Andy Smith, Director of Market Research: Hershey’s
- Dr. Carl D. Marci, Founder/Chief Science Officer: Innerscope Research, Inc.
- Sarah Snudden, Senior Consumer Insights Manager: Keurig Green Mountain
- Jeremy Sack, Ph.D., Senior VP, General Manager / Director, Pragmatic Brain Science Institute: LRW
- Michelle Adams, Founder & President: Marketing Brainology
- Bill Bean, Vice President Shopper Insights and Competitive Intelligence: Mattel, Inc.
- Matt Tullman, CEO: Merchant Mechanics
- Marjorie Reedy, Director, Market Research Digital Innovation: Merck
- Thomas Ramsoy, Ph.D., CEO & Founder: Neurons Inc
- Jake Stauch, CEO: NeuroSpire
- Michael Smith, Director, Industry Relations: Nielsen Neuro
- Nick Harrington, Principal Scientist: P&G
- Dan Hill, President: Sensory Logic
- Aaron Reid Ph.D., Chief Behavioral Scientist: Sentient Decision Science
- Patty Goldman, Vice President, Research Director: The Ad Council
- Horst Stipp, EVP, Global Business Strategy: The ARF
- Will Leach, CEO: Triggerpoint
- Jay Leon, VP/Turner Sports Research: Turner
We’re already planning NIMF 2015 and will be sure to keep everyone updated as we progress; my bet is that 2015 will see a big surge in these techniques in market research.
A special shout out to all the companies that helped support this event and bring it to life:
Merchant Mechanics has been delivering best-in-class market research utilizing consumer neuroscience and psychology for more than 13 years. We help our clients gain objective, actionable insights into critical moments along the Path to Purchase by untangling the intricacies of consumer behavior and decision making. We bring proven research methods, cutting-edge technologies and the latest academic knowledge to bear on the many challenges of engaging customers.
Fresh Squeezed Ideas is an award-winning insight boutique delighting forward-thinking clients looking to uncover deep human needs to develop and grow their brands. Through both traditional and innovative approaches, our strategists dig deeper to connect with individuals to truly discover their motivations, impulses, and influences. We are strategists, synthesizers, methodologically agnostic and great storytellers.
Boasting clients from the Americas to Europe to Asia, Fresh Squeezed Ideas offers local and remote market research solutions that reveal the human truths that build our clients’ businesses through clear, actionable strategies.
HCD Research provides leading-edge marketing and communications research services that allow clients to make better-informed decisions in a more timely fashion. HCD Research employs innovative research tools, comprehensive data collection techniques, and well-honed interpretive skills to assist marketing professionals in making decisions that provide an optimal return on investment. For more information, visit www.hcdi.net.
Turning Insight into Impact® Lieberman Research Worldwide is the so what?® company focused on using a unique understanding of how to use consumer feedback to drive business impact. their 3 P’s — People, Process and Perspective —drive their ability to provide a highly action-oriented, consultative approach to market research: They hire and develop marketing-oriented researchers and research-oriented marketers, they innovate processes that require intellectual contributions at key points in each project, and they integrate a so what?® lens into how they look at each client’s business issue.
Neurons Inc is a company that helps business to better understand customers’ conscious and unconscious thoughts and behaviors. By using state of the art technology, and inventing new solutions, we provide the best practice for gaining insight into consumers’ minds and behaviours. For more information, visit neuronsinc.com.
Sentient Decision Science is a behavioral science based research and consulting firm specializing in globally scaled implicit research technology and quantifying the impact of emotion on choice. For more information, visit www.sentientdecisionscience.com.
iMotions is a high tech software development company originally founded in 2005, headquartered in Copenhagen, Denmark with a US office at MIT in Cambridge, Mass., USA. iMotions develops and markets Attention Tool®, which is the most comprehensive, easy to use and scalable biometric research platform in the World. It integrates best-in-class biosensors and synchronizes eye tracking, facial coding, EEG, GSR, EMG, ECG and Surveys in one unified software platform. The platform which is targeted at Psychology, Neuroscience, Engineering, Health, Education and Human-Computer Interaction research is used worldwide by leading universities such as Harvard, Stanford & Yale and corporations such as P&G and Nestle.
Forbes Consulting Group LLC is a strategic and innovative market research company providing global clients with deeper levels of insight into their customers, recognizing that truly understanding a customer’s deepest needs and wants is the key to thrilling that customer. Forbes Consulting Group is a valued resource for Fortune 500 companies worldwide, with a focus on financial services, CPG, retail, advertising and pharmaceuticals. Our contribution to your business knowledgebase can span the range from a broad understanding of marketplace dynamics and identification of business opportunities, to developing product concepts, positioning and communications for realizing those opportunities, to monitoring the success of these initiatives in the marketplace. With our patented applied neuroscience MindSight® Technology, we deliver authentic insights about the specific emotions that motivate consumers in the real world in realtime. MindSight® Motivational Profiling, MindSight® Mobile and MindSight® Experiential Discovery techniques are easy to implement – affordable, fast and globally scalable.
HCD Research provides leading-edge marketing and communications research services that allow clients to make better informed decisions in a more timely fashion. HCD Research employs innovative research tools, comprehensive data collection techniques and well-honed interpretive skills to assist marketing professionals in making decisions that provide an optimal return on investment. For more information, visit www.hcdi.net.
Neuro-Insight is a market research company that uses unique brain-imaging technology to measure how the brain responds to communications. We are the only company in the world licensed to use this patented technology, enabling us to measure second by second changes in brain activity. This allows us to deliver unique insights into how a piece of design or advertising is affecting people at both a rational and an emotional level. For more information, visit www.neuro-insight.com.
NeuroSpire is a world leader in EEG software, specializing in neuromarketing technology. Our software suite makes it easy to design experiments, collect synchronized EEG data, and analyze/visualize results. For more information, visit www.neurospire.com.
Protobrand is an independent research and branding consultancy that offers a unique perspective on emotional insight mining. Through Meta4 Insight – our online application for metaphor elicitation – we mine the human subconscious and uncover the rich, hidden motivations behind people’s behavior. With such insight as a foundation, we craft strategic and creative solutions that result in emotionally resonant brand relationships. Clients include major consumer brands such as Lee, Disney, Marriott, Bank of America, Target, Toyota, and Wendy’s.
Senseye is the sensory human interface technology company. Today, we’re unlocking the possibilities of wearable devices to leverage the true power of the enterprise cloud. Our solutions will greatly extend and redefine the use of wearables like Google Glass for medical professionals who must have patient vitals in line of sight, for aviation mechanics who seek to improve safety recording and workflow, and for market researchers who want to know what their consumers really think (without asking them). We’re working on new innovations that will shape how people interact with and harness the emerging potential of the quantum computing cloud over the next decade. For more information, visit www.senseye.co.
The Neuromarketing Science & Business Association is the global trade association for everybody with a professional interest in the field of neuromarketing.
The Neuromarketing group on LinkedIn is a social network of people involved in the fast growing field of neuromarketing / consumer neuroscience and its impact on the market research industry.
The Market Research and Cognitive Neuroscience group on LinkedIn welcomes anyone interested in market research and cognitive neuroscience. The recent advances in fMRI and EEG, plus ideas from psychology have great relevance to market research. The group aims to foster discussion and advance the cause of the application of cognitive neuroscience to market research. All are welcome, come with an open mind!