The Respondent Experience

April 14, 2015

The 2nd Edition of the GRIT Consumer Participation in Research (CPR) Report Is Here

The GRIT Consumer Participation in Research (CPR) report looks at the who, what, when, where, and why of global consumer participation.

Leonard Murphy

by Leonard Murphy

Chief Advisor for Insights and Development at Greenbook

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Respondents are the lifeblood of market research. Whether it’s qual or quant, surveys or communities, neuromarketing or ‘Big Data’ and everything in between knowing how to reach, engage, and understand people is the very bedrock of insights.

In our interconnected world, achieving that goal is in some ways easier, and in many more ways more difficult. Until now, little data have existed to help researchers understand this basic question: how do we get consumers to engage with us and what do those folks look like?

Now in its second year, the GRIT Consumer Participation in Research (CPR) report is our effort to answer the who, what, when, where, and why of global consumer participation.

VIEW GRIT CPR REPORT ONLINE »

The report includes the most up to date data in the world on the profiles of fresh vs. frequent responders. It answers questions such as:

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  • Are “Frequent Responders” categorically different from “Fresh Responders”, and, if so, in what ways? Does this matter? Why?
  • Is the difference significant enough that it should be of concern, or be of strategic benefit, to different stakeholders in the research process?
  • Do the differences necessitate a form of ‘data triangulation’ whereby customers need to receive a blend of respondents, some “fresh”, and some less so? Or should all respondents be “fresh”? Why?
  • Is there a confounding factor at play? If a majority of all responders online share a more dominant characteristic about which we do not know, such as intellectual curiosity (no matter how frequently they answer a survey), how much weight should we assign to the “freshness” findings shown here?
  • The people who were intercepted are likely somewhat biased toward heavier Web users. Since one can make this same observation of all Web-based respondent data capture modalities, does this matter? Why?
  • What are the implications that need to be addressed as an industry from these findings, specifically, for those who make data-based decisions?

We hope this report will become the go-to resource that researchers globally can use to validate and benchmark their own research. Enjoy!

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The views, opinions, data, and methodologies expressed above are those of the contributor(s) and do not necessarily reflect or represent the official policies, positions, or beliefs of Greenbook.

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